Shipping & Fulfillment Policy
This policy explains how Crew Branded merchandise orders are produced, shipped, and tracked.
Last updated: [DATE PLACEHOLDER]
Who fulfills orders
Branded merchandise is produced on demand and shipped by our third-party print and fulfillment partners. Each item is custom-made for your order.
Production times
Because items are made to order, please allow [PRODUCTION TIME PLACEHOLDER, e.g. 2–5 business days] for production before your order ships. Production time is separate from shipping time.
Shipping timelines
After production, orders typically arrive within [SHIPPING TIME PLACEHOLDER, e.g. 3–8 business days] depending on your location and the shipping method. [INTERNATIONAL SHIPPING DETAILS PLACEHOLDER, if applicable.]
Tracking
Once your order ships, we'll send a tracking number to the email on your account so you can follow your delivery.
Delays
Occasionally production or carrier delays happen. If your order is taking longer than the estimates above, contact us and we'll look into it.
Lost or damaged shipments
If your order is lost in transit or arrives damaged, contact us with your order number and any photos of the issue. See our Refund Policy for how replacements are handled.
Questions
For any shipping question, contact us at support@crewbranded.com.